Privacy Policy

SensibiliTea Tea Co ("Company," "we," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website www.TeapothecaryTea.com] (the “Website”) and any related services, products, or digital communications.

Our privacy commitment is based on the ten principles outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada) and, where applicable, the General Data Protection Regulation (GDPR) (European Union).

By using this Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website.

1. Personal Information We Collect

Personal Information under PIPEDA refers to any information about an identifiable individual but does not include business contact details such as name, title, business address, or telephone number.

We may collect the following types of personal information from you:

  • Contact Information (e.g., name, email address, phone number, shipping address, billing address).
  • Transaction Details (e.g., purchases, order history, payment details processed through third-party payment processors).
  • Account Information (e.g., username, password, and preferences if you create an account).
  • Marketing Preferences (e.g., email newsletter subscriptions, survey responses, and promotional participation).
  • Technical Data (e.g., IP address, browser type, operating system, and website activity collected via cookies and analytics tools).

2. How We Collect Personal Information

We collect personal information through various lawful and fair means, including:

  • Directly from You: When you make a purchase, sign up for our newsletter, fill out a form, request customer support, or otherwise interact with our Website.
  • Automatically: Using cookies, pixels, and tracking technologies (e.g., Google Analytics) that gather information about your browsing behavior.
  • From Third Parties: We may receive information from service providers, advertising partners, and social media platforms based on your interactions with our Website.

3. Why We Collect Personal Information

We collect your personal information to:

  • Process and fulfill your orders for teas and other products.
  • Provide customer support and respond to inquiries.
  • Improve our products, services, and Website user experience.
  • Send marketing communications and promotional offers (with your consent).
  • Analyze website traffic and customer preferences.
  • Comply with legal obligations and prevent fraud.

4. Use of Cookies and Tracking Technologies

Like most commercial websites, we use cookies, web beacons, and pixels to improve user experience and personalize content. These technologies may collect:

  • Date and time of visits.
  • Pages viewed and time spent on the site.
  • Referral websites.
  • IP address and device details.

You may modify your browser settings to block cookies, but doing so may impact your ability to use some features of our Website.

Third-Party Tracking

We may work with third-party analytics providers (e.g., Google Analytics) and social media platforms (e.g., Facebook, Instagram) that use cookies and tracking pixels to deliver relevant advertising. These platforms may collect data in accordance with their own privacy policies.

5. Email Communications & Compliance with CASL

We respect your email privacy and comply with Canada’s Anti-Spam Legislation (CASL):

  • We do not sell, rent, or share your email address with third parties.
  • All emails clearly state who they are from and provide an easy unsubscribe option.
  • If you no longer wish to receive marketing emails, you can opt out at any time by clicking “Unsubscribe” at the bottom of our emails or by contacting us.

6. Disclosure of Personal Information

We do not sell, rent, or trade personal information. However, we may share your personal data in the following cases:

  • With Service Providers: Third-party companies that help process payments, ship orders, and manage marketing.
  • For Legal Reasons: If required by law, court order, or government request.
  • In Business Transactions: If our business is sold, merged, or transferred, customer information may be included as part of the transaction.

7. Security Measures

We take reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

  • Encryption of payment and transaction data.
  • Access controls limiting who can view personal information.
  • Secure storage of customer data using industry-standard security practices.

While we strive to protect your information, please note that no online transaction or electronic storage system is 100% secure.

8. Your Rights & Choices

PIPEDA (Canada) Rights

Under PIPEDA, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or outdated data.
  • Withdraw consent for marketing communications at any time.

GDPR (EU) Rights (if applicable)

If you are a resident of the European Union, you may have additional rights under GDPR, including:

  • The right to access, correct, or delete your data.
  • The right to data portability (requesting a copy of your data in a structured format).
  • The right to restrict or object to processing of your data.
  • The right to withdraw consent for marketing communications.

To exercise your rights, please contact us at Wanda@TeapothecaryTea.com.

9. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, personal data is securely deleted or anonymized.

10. External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Website after any changes signifies your acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding your privacy rights, please contact us at:

SensibiliTea Tea Co
2594 Agricola St.
Suite 3,
Halifax, NS B3K 4C8
Wanda@TeapothecaryTea.com